Domain and access
Wrong URL, copied page, unexpected redirect or doubt about mex90.org.
mex90 Mexico support is available 24/7 for domain, registration, login, OTP, recovery, KYC, app, bonus, game, deposit and withdrawal issues. Confirmed channels are live chat, Telegram at @mex90Support and email at [email protected]. Live chat typically responds in under two minutes, Telegram in under 15 minutes and email within 24 hours, although these are expectations rather than guarantees. To speed up a case, provide the screen, action, time, device, account status and, for a payment, the amount, method and reference. Never share a password, OTP or full card or bank credentials.
What to Send for Each Support Issue
Choose the issue, prepare safe details and open the related section without sending credentials.
| Issue | Prepare | Best route | Related page |
|---|---|---|---|
| OTP / login | Phone or email, device and error time | Account support | Login |
| Pending deposit | Amount, method, reference and receipt | Cashier support | Cashier |
| Withdrawal review | Time, amount, method and KYC status | Payment review | Cashier |
| Missing bonus | Offer, deposit, activation and time | Bonus center | Bonuses |
| App problem | Device, OS, version and screenshot | App support | App |
| Domain doubt | Visible URL, redirect and screenshot | Access check | Official Link |
Choose Support by Issue
Each category directs the case to the information and evidence it actually needs.
Login and account
Password, OTP, new device, recovery, lock or profile details.
App and games
APK or PWA installation, loading, streaming or category availability.
Bonuses
Eligibility, activation, turnover, expiry, maximum bet or cashback.
Cashier
Deposit, withdrawal, pending status, ownership, KYC or reference.
Prepare a Useful Support Request
Describe the exact screen and action you were trying to complete. Add the date and time, device, operating system or browser and the visible account status. For payments, include amount, currency, method, reference and a receipt with sensitive details hidden. Explain what you already tried and keep the case number. Never send a password, OTP, full card number, CVV, bank password or crypto recovery phrase.
- Describe the exact screen, message and action.
- Include time, device, browser and account status.
- For payments, add the amount, method and reference.
- Hide sensitive data and never send a password or OTP.
Open the Related Help Page
Use the section that provides specific instructions for the issue before opening or updating the case.
◇
Domain Check
Compare the domain spelling, access screen and account route before entering details or making a payment.
Domain Check →↳Login
Return to an existing account, recover access and check the domain before opening balance or cashier tools.
Login →▰Cashier
Review local payment methods, deposits, withdrawals, pending status, verification and bonus impact.
Cashier →≡Guides
Follow steps for registration, app, bonuses and payments before contacting support or repeating an action.
Guides →FAQ
What issues can support handle?
It handles domain, registration, login, OTP, KYC, app, bonus, game, deposit, withdrawal and responsible-play issues.
Which channels are available?
24/7 live chat, Telegram at @mex90Support and email at [email protected]. No phone number is confirmed.
Should I share a password or OTP?
No. Those details belong only in the secure account screen and must never be sent to support.
What information helps with a payment case?
Prepare the time, amount, method, status, reference and a receipt with sensitive details hidden.
When should I avoid opening a second case?
When the same issue is already under review, reply with the existing reference so all evidence stays together.